LEVERAGING TECHNOLOGY TO BUILD TRUST, TRANSPARENCY, AND COLLABORATION WHITEPAPER Introduction Effective governance hinges on establishing robust and transparent communication channels between governments and their diverse stakeholders. This dynamic interplay of Government-to-Stakeholder (G2X) interaction encompasses the interactions between government entities and citizens, businesses, non-profit organisations, other government bodies, and their own employees. In an era of […]

WHITEPAPER Summary Governments are under increasing pressure to match the personalised and seamless experiences citizens enjoy in the private sector. The Citizen Digital Twin (CDT), a secure and dynamic representation of an individual’s data, offers a powerful solution for transforming government services. Combining CDTs with the capabilities of ServiceNow PSDS provides governments with the tools […]

WHITEPAPER Leveraging ServiceNow GRC to Streamline Compliance with the Security of Critical Infrastructure (SOCI) Act Summary Australia’s Security of Critical Infrastructure Act (SOCI Act) and the Security Legislation Amendment (Critical Infrastructure Protection) Act (SLACIP Act) impose rigorous governance and security obligations on critical infrastructure asset owners and operators. Faced with evolving cyber threats, organisations must […]

WHITEPAPER Summary ServiceNow has become a powerful tool for streamlining operations across industries. However, its widespread adoption and the sensitive data it often houses make it a high-value target for cyberattacks. Robust Identity and Access Management (IAM) is essential to safeguard these valuable assets.By meticulously designing role-based access controls (RBAC), integrating with trusted identity providers, […]

Introduction In the evolving cybersecurity landscape, organisations are challenged with safeguarding their digital infrastructure. This white paper discusses using Security Information and Event Management (SIEM) systems to monitor ServiceNow’s Management, Instrumentation, and Discovery (MID) Server to enhance security. By setting clear expectations of the MID Server’s behaviour and leveraging threat intelligence feeds, organisations can create […]

An ever-present but rarely simple question as digital transformations and legacy modernisations proceed is how much, if any, legacy data should be brought along for the ride. Any decision to migrate data from legacy business applications to modern enterprise platforms such as ServiceNow requires careful consideration and planning by solution architects, system/product owners and data […]

Introduction Cyber resilience has become a critical factor for organisations both large and small. With the prevalence of realised cyber threats such as data breaches, ransomware attacks, and phishing, organisations need to ensure that they can withstand and recover from these events. The ServiceNow CMDB (Configuration Management Database) can be an effective tool, that when […]

As government agencies face increasing demands to deliver high-quality services to citizens and stakeholders, they need to find ways to optimise their operations and resources. One way that government agencies can achieve this is by implementing ServiceNow, to manage its digital workflows. However, implementing ServiceNow can be a complex and time-consuming process, especially for government […]

You may have heard of GPT AI (Generative Pre-trained Transformer Artificial Intelligence) and it’s potential to revolutionise just about everything, including enterprise service management, by making business processes more efficient and cost-effective, freeing up we mere mortals while the bots take over. But as more businesses turn to AI-powered systems, it’s important to note that […]