WHITEPAPER Introduction As digital transformation continues to pervade federal government, ServiceNow has emerged as a compelling platform that enables agencies to improve service delivery, streamline operations and further increase automation. However, along with the numerous benefits it does offer, any decision to implement ServiceNow comes with important data management and security considerations that must be […]

Time-limited authentication (TLA) is a new feature that ServiceNow has introduced to further enhance the security of ServiceNow instances from the Utah release. First things first. What exactly is TLA? TLA is an authentication mechanism that allows access to a system or service for a limited period. This is essential in scenarios where users need […]

5 key ways ServiceNow technology supports high quality customer experience when dealing with constituents. Constituent experience is more than just providing an outcome. It also includes how the engagement transpires, which drives a perception of the overall service. When constituents need to interact with government they’re often doing it out of necessity, therefore the user […]

How ServiceNow enables the provision of external facing inter-agency shared-services, at scale, for government use cases. For time immemorial government has been hamstrung from sharing data between agencies by slow processes such as email as the ‘official’ channel. Deployment of ServiceNow to act as the interface between other government  agencies and departments has demonstrated that […]

Many government agencies already have, and others continue to look to the fundamental capability that ServiceNow provides as an enterprise-wide workflow toolset. ServiceNow, when considered as a strategic platform, provides government with the ability not only to manage their internal processes but to interact with constituents, provide insights into those dealings, and manage and monitor […]